E-ZPass® is a toll-collection system that enables motorists to pay their tolls electronically through pre-established accounts prepaid and replenished with a credit card or check. It is accepted by 29 toll agencies in 17 states. (Central Florida Expressway started accepting E-ZPass in August 2018.) More than 35 million E-ZPass® devices are currently in circulation and the number grows each year.
E-ZPass® makes driving more convenient. It reduces travel times, decreases motor-vehicle emissions, and helps motorists cut down on fuel costs. Motorists also may qualify for a monthly toll discount if they regularly commute across a Commission toll bridge using an agency-affiliated E-ZPass® tag (account maintained by the New Jersey Regional E-ZPass® Customer Service Center).
The Delaware River Joint Toll Bridge Commission strives to improve its toll collection system as equipment ages and better technologies become available.
For example, the Commission established Express E-ZPass facilities (“open-road tolling”) at its I-78 and I-80 toll plazas in 2010. This already has enabled millions of E-ZPass users to pay their tolls while driving at highway speeds. A Violation Enforcement System of high-resolution cameras and specially aimed lights to identify toll scofflaws was installed the same year, enabling the Commission to remove toll gates at its various facilities.
In late 2015, the Commission kicked off a multi-year design-build-maintain contract for a complete overhaul of the agency’s toll collection system infrastructure. The modernization effort will touch virtually every aspect of the agency’s toll system: manual cash collections, conventional toll-lane E-ZPass transactions, highway-speed open-road tolling, and future all-electronic tolling at the Scudder Falls Replacement Bridge. The project will swap out the Commission’s aged toll-collection infrastructure and replace it with the latest equipment and technology in the tolling industry.
The project will be divided into two phases. The first involves the design, development, integration, installation and testing of a collection system to handle cash and electronic transactions at the Commission’s seven toll bridges. This work also will extend to the establishment of an all-electronic tolling system at a future eighth toll bridge – the Scudder Falls Replacement Bridge, the first span of which is expected to become operational in 2019. The new, improved system also will include integration with host computers at the New Jersey Regional Customer Service Center for E-ZPass, which currently provides back-office support and violation enforcement for the Commission’s toll network. The second will involve the maintenance of all the newly installed equipment and operating systems for five years with two additional three‐year options. It also will cover the maintenance of existing toll plaza equipment such as LED signage, lane signal indicators and yellow beacons.
In 2019, the Commission plans to become the country’s next toll agency providing all-electronic tolling at one of its facilities when the first span of the Scudder Falls Replacement Bridge reaches completion. The new bridge’s AET system will consist of an overhead gantry outfitted with electronic-toll-collection transponder readers, high-resolution cameras, and lights. Motorists with E-ZPass will pay their tolls electronically at highway speeds and will be charged the base rate. Motorists without E-ZPass will have their license plates photographed – at highway speeds – and will receive bills in the mail (Pay-By-Plate). Toll rates for non-E-ZPass-equipped vehicles will be higher than what E-ZPass users pay due to additional processing costs. Conventional, congestion-prone toll booths will not be employed.
AET is increasingly being used in other states and countries. The Pennsylvania Turnpike Commission already operates E-ZPass-only facilities at certain interchanges and it has constructed a cashless tolling facility to collect tolls at its Delaware River crossing in lower Bucks County. Cashless tolling collections at this tolling point began January 3, 2016. Among other AET systems in use today are the Golden Gate Bridge, the Sydney Harbour Bridge (Australia), Maryland’s Intercounty Connector/MD 200, and along toll roads in Florida, Texas and California.
A 40-percent discount is extended to frequent commuters who make 16 or more tolled trips across Commission toll bridges in a respective month using a passenger-vehicle E-ZPass transponder issued and maintained by the Commission’s toll processor — the regional New Jersey E-ZPass Customer Service Center. This discount applies to Class 1 passenger vehicles (two axles and less than eight-feet high). The DRJTBC’s toll processor serves six other agencies operating or domiciled in New Jersey, Pennsylvania and Delaware, including the NJ Turnpike, DRPA, DR&BA, SJTA, the Burlington County Bridge Commission, and the Cape May County Bridge Commission.
All non-Class 1 vehicles that are equipped with active, valid commercial-vehicle E-ZPass transponders qualify for automatic discounts of up to 10 percent during off-peak travel periods. Eligible vehicles have two or more axles and are eight-feet or above in height. This includes light and heavy trucks, buses, etc. This time-based discount applies to commercial transponders administered by any toll/transportation agency belonging to the E-ZPass service network.
Off-Peak Hours= 9:01 p.m. to 5:59 a.m. – 10 percent discount
The commuter discount can only be applied to motorists with a valid, operational E-ZPass transponder issued and administered by the Commission’s toll processor — the New Jersey E-ZPass Customer Service Center, a.k.a. NJ E-ZPass Group. The motorist must record 16 toll-direction trips (cumulative) across the Scudder Falls Toll Bridge and/or any of the Commission’s seven other toll bridges in a respective calendar month. The discount is transponder-specific not account-specific, meaning each tolled trip must be recorded on the same transponder (a.k.a. toll tag) to qualify for the discount. Once the 16-trip threshold is met, the discount is automatically applied to a customer’s monthly billing statement for the eligible tolled trips recorded on the applicable NJ E-ZPass Group-issued transponder.
The commuter discount is 40 percent. At the Scudder Falls Toll Bridge, the discount would reduce the Class 1 passenger vehicle E-ZPass toll to 75 cents instead of $1.25 cents. At the Commission’s seven other toll bridges, the discount would reduce the $1 Class 1 passenger vehicle E-ZPass toll to 60 cents. The savings on E-ZPass car transactions can add up to $8 or more in a single month at the new Scudder Falls Toll Bridge. Over the course of a full year, the total savings could approach or exceed $100.
The New Jersey E-ZPass Group/New Jersey E-ZPass Customer Service Center is the toll transaction processor for the toll bridges owned and operated by the Delaware River Joint Toll Bridge Commission. The NJ E-ZPass Customer Center is a regional operation. It services seven toll/transportation agencies operating in New Jersey, Pennsylvania, and Delaware. Other affiliated toll/transportation agencies in this E-ZPass service network include the New Jersey Turnpike Authority (NJTA), the Delaware River Port Authority (DRPA), the Delaware River & Bay Authority (DRBA), the Burlington County Bridge Commission (BCBC), the South Jersey Transportation Authority (SJTA) and the Cape May County Bridge Commission. This regional E-ZPass customer service/toll processing/violation enforcement back-office operation is run by Conduent Incorporated under a contract with the affiliated toll agencies comprising the NJ E-ZPass Group.
No. The transponder must be issued/administered by the New Jersey E-ZPass Customer Service Center (a.k.a. the NJ E-ZPass Group), the back-office entity that provides E-ZPass customer service/toll processing/violation processing for the Scudder Falls Toll Bridge and the other toll bridges owned and operated by the Delaware River Joint Toll Bridge Commission. Since the commuter discount is frequency based, the New Jersey E-ZPass Customer Service Center (a.k.a. NJ E-ZPass Group) can only track, tabulate and apply the discount to the E-ZPass transponders that are in its account system. The discount cannot be applied to E-ZPass transponders administered by toll agencies that are unaffiliated with and independent of the Delaware River Joint Toll Bridge Commission’s toll processor.
The reason the Commission’s commuter discount can be applied only to an E-ZPass transponder issued and administered by the New Jersey E-ZPass Customer Service Center (a.k.a. NJ E-ZPass Group) is because that is the entity that processes the Commission’s toll transactions. The discount can thereby be tracked, tabulated and automatically applied to the respective eligible motorist’s DRJTBC-affiliated E-ZPass account. E-ZPass accounts/transponders administered or issued by the Pennsylvania Turnpike, the New York Thruway, the Metropolitan Transportation Authority, or any other E-ZPass-issuing agency are not eligible for the discount because their respective toll-processing systems are independent of the Delaware River Joint Toll Bridge Commission’s toll processor.
First of all, there is no such thing as a Pennsylvania E-ZPass. Neither the Commonwealth of Pennsylvania nor the State of New Jersey issue E-ZPass transponders. In Pennsylvania, the primary issuer of E-ZPass transponders is the Pennsylvania Turnpike Commission, which contracts with TransCore Inc. to process the turnpike’s toll transactions and administer its customer E-ZPass accounts. In New Jersey, the only entity that processes toll transactions and administers E-ZPass accounts/transponders is the New Jersey E-ZPass Customer Service Center (a.k.a. the NJ E-ZPass Group), a regional toll processor that services toll agencies operating/domiciled in Pennsylvania, New Jersey, and Delaware. This regional toll processing operation is run by Conduent Incorporated under a contract signed by the NJ E-ZPass Group’s seven member toll agencies.
Pennsylvania Turnpike E-ZPass transponder holders are eligible for the Class 1 passenger vehicle toll rates ($1.25 at the Scudder Falls Toll Bridge and $1 at all other bridges), but they can’t receive the commuter discount. The Pennsylvania Turnpike E-ZPass service provider (TransCore) does not process the Delaware River Joint Toll Bridge Commission’s toll transactions or the toll transactions at the Scudder Falls Toll Bridge. That is the reason the Commission’s frequency-based commuter discount cannot be applied to Pennsylvania Turnpike E-ZPass accounts/transponders.
No. In fact, the E-ZPass Interagency Group – the policy-setting organization of the various toll-collecting agencies in 17 states with E-ZPass service – has long urged a motorist to acquire an E-ZPass account affiliated with the toll agency whose facilities he or she will most frequently use. If a Pennsylvania resident — or for that matter, a New Jersey resident — were to most frequently use the Scudder Falls Toll Bridge or any other toll bridge in the Delaware River Joint Toll Bridge Commission’s system, it probably would be in his/her best interest to have an E-ZPass account and transponder administered/issued by the Bridge Commission’s toll processor – the New Jersey E-ZPass Customer Service Center (a.k.a. NJ E-ZPass Group).
No. The Pennsylvania Turnpike does not currently offer any discounts to E-ZPass users. The PA Turnpike has E-ZPass rates, which are lower, and cash and/or TOLL BY PLATE rates, which are significantly higher. The PA Turnpike E-ZPass rates apply to any valid E-ZPass transponder, regardless of its issuing agency.
No. The frequency-based consumer discount can be applied only to vehicles equipped with a transponder issued/administered by the Delaware River Joint Toll Bridge Commission’s toll processor – the regional New Jersey E-ZPass Customer Service Center, a.k.a. the NJ E-ZPass Group.
The regional toll processor/E-ZPass customer service center affiliated with the Delaware River Joint Toll Bridge Commission may be accessed online at www.ezpassnj.com or contacted by phone at 1-888-AUTO-TOLL (1-888-288-6865).
Absolutely not. Motorists actually run the risk of being double-billed if they go through a tolling point with two different E-ZPass transponders. HOWEVER, only E-ZPass transponders issued by the DRJTBC’s toll processor — the regional New Jersey E-ZPass Customer Service Center — can be used for purposes of tracking and determining toll trips for applying the Delaware River Joint Toll Bridge Commission’s 40-percent frequent-commuter discount at the Scudder Falls Toll Bridge. (Discount gets applied as a credit on a future E-ZPass statement after 16 or more tolled trips are recorded on any combination of Commission bridges in a respective calendar month.) If a motorist is going to regularly use Commission toll bridges more than any other toll road or toll crossings in the region, then it’s probably in his/her best interest to establish a new account with the Commission’s affiliated toll processor — the regional New Jersey E-ZPass Customer Service Center — and cancel their E-ZPass account with their previous issuer once the Commission-affiliated transponder is delivered. (Instructions for switching service from the Pennsylvania Turnpike’s E-ZPass Customer Service Center to the Commission’s affiliated E-ZPass service provider are in a question field below.
STEP 1 – Establish an individual account with the regional New Jersey E-ZPass Customer Service Center. An individual account can have up to 6 transponders (tags). These transponders would be operable for two-axle vehicles (cars, vans, pickup trucks, motorcycles and RVs) registered or leased to private individuals. You’ll also need to provide vehicle information (license plate, make, model, year, etc.). The easiest and most frequently used form of payment for an E-ZPass account is a credit card because use of a valid credit card results in a waiver of any per-tag deposits ($10 per tag).
To apply online, go to www.ezpassnj.com. Scroll to the “Sign Up for E-ZPass” text block and click on the “Click Here to Sign Up” button and fill out the respective fields on each page.
Other enrollment methods:
STEP 2 – Upon receipt of your NJ E-ZPass Customer Service Center transponder, install it in your vehicle according to the instructions and immediately remove your Pennsylvania Turnpike E-ZPass Customer Service Center transponder from the vehicle. (Note: Do not drive with two active transponders as you risk being double charged at the tolling points.)
STEP 3 – To close your account with the Pennsylvania Turnpike E-ZPass Customer Service Center, return your old transponder along with a letter indicating you would like to close your account to:
PTC E-ZPass Customer Service Center
300 East Park Drive
Harrisburg, PA 17111
It is highly recommended that when returning your E-ZPass transponder you use a method that can provide proof of delivery. To prevent your transponder from being read during delivery, the PA Turnpike recommends that you enclose the transponder in the original silver packaging that was provided with your transponder, or wrap the transponder in aluminum foil. To avoid any collection activity, please include payment if you have a negative account balance. If you have an available account balance, remaining funds will be returned to the original method of payment within 30 days.
Delaware River Joint Toll Bridge Commission affiliated E-ZPass transponders are issued by the New Jersey E-ZPass Group, which services the DRJTBC, New Jersey Turnpike Authority, Delaware River Port Authority, Delaware River & Bay Authority, South Jersey Transportation Authority and Burlington County Bridge Commission. (Click on the image to view in full resolution.)